Get in touch with the Kineflarepro team.
Ask about a product, an order, compatible gear or a bulk purchase. We are here to help you build a more useful setup.
Start with an email.
Business hours
Mon–Fri 9AM–6PM HKT
Order Tracking
Once an order is dispatched, tracking details are shared by email. Contact us with your order number if you need support locating an update.
Shipping
Free Worldwide Shipping is included on all orders. Delivery information can vary by destination.
Returns & Warranty
We offer a 30-day return window for unused items in their original packaging and a 90-day warranty for manufacturing defects on eligible electronic products.
Bulk Orders
Production teams, studios and resellers can email their requirements for a tailored discussion about larger purchases.
Tell us what you are building.
Include the camera, lighting or stabilisation setup you use, plus an order number if your inquiry relates to an existing purchase.
Your message is securely submitted to the Kineflarepro support queue.
The right tools start with a clearer setup.
Share what you are shooting and the support gear you need. We help connect each project with a practical lighting, movement or rigging direction.
Tell us what you are building around the camera.
From a key light to a gimbal or a modular rig, a clear equipment picture makes it easier to choose practical support for the next project.