Clear, creator-focused support
Get in touch with the Kineflarepro team.
Ask about a product, an order, compatible gear or a bulk purchase. We are here to help you build a more useful setup.
Contact information
Start with an email.
Business hours: Mon–Fri 9AM–6PM HKT. Order tracking: dispatched orders receive tracking details by email. Shipping: availability, tracking and estimated timing are confirmed by location and product. Returns & product issues: review our Refund and Returns Policy or contact us with your order and product details so we can advise the appropriate next step. Bulk orders: email your production, studio or reseller requirements for a tailored discussion.
Send a message
Tell us what you are building.
Include the camera, lighting or stabilisation setup you use, plus an order number if your inquiry relates to an existing purchase.