1. Change-of-mind returns and cancellations
Except where required by applicable law or otherwise approved in writing, we do not accept returns, exchanges or refunds for change of mind, an incorrect purchase or unwanted items. If you are unsure about compatibility before ordering, please contact us so we can help review the relevant product details.
2. Faulty, damaged or incorrectly supplied items
If your item arrives faulty, damaged or incorrectly supplied, please email hello@kineflarepro.com with your order number, a description of the issue and clear photographs or video evidence. We will review your request and, where appropriate or required by applicable law, provide the relevant remedy or further instructions. Please do not send an item back until you have received written return authorisation and instructions from us.
3. Items that may not be returnable
For hygiene, safety, compatibility or product-condition reasons, some items may not be eligible for a change-of-mind return once opened, used, altered, damaged after delivery or returned without their complete original contents. Gift cards and digital or downloadable products are not eligible for return unless required by applicable law. Any product-specific exception will be explained during the return review.
4. Faulty, damaged or incorrect items
If an item arrives damaged, defective or different from what you ordered, contact us as soon as reasonably possible at hello@kineflarepro.com. Include your order number, a description of the issue and clear photographs where available. We will review the information and advise the appropriate next step, which may include replacement, refund, return authorisation or another remedy required by applicable law.
5. Return shipping and inspection
Return instructions, including the authorised return destination, are provided only after your request has been reviewed. Do not send items directly to a manufacturer or to an address not supplied by KineFlare Pro. Unless the return is approved as a fault, damage or fulfilment error, return postage and any related shipping costs are the customer’s responsibility. We recommend using a tracked service and retaining proof of postage.
6. Refund processing
Once an authorised return is received and inspected, we will notify you by email of the outcome. Where a refund is approved, it will be issued to the original payment method. The time required for the refund to appear may vary according to your payment provider, bank or card issuer. Original shipping fees, duties, taxes and return-postage costs are handled in accordance with the reason for the return and any mandatory legal requirements that apply to your order.
7. Exchanges and replacements
Availability can change quickly, so exchanges are considered case by case. Where an exchange is not available, we may offer an approved refund or another appropriate resolution. Please contact us before placing a replacement order so we can review the product and compatibility details with you.
8. Contact
For help with a return, refund, damaged item or order issue, email hello@kineflarepro.com. Please include your order number and the email address used for the purchase so that we can locate your order more quickly.
